We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For any exchange/return within specified timeframe, please return the product to the following address ensuring the product is in its original packaging and sale-able condition. 

The Dukhan

143 Headfield Road,

Dewsbury,

West Yorkshire,

WF12 9JJ 

Return

Our policy lasts for 30 days from delivery and signed acceptance of your item. If 30 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange unless in exceptional circumstances agreed by management. This does not apply to any cut fabrics where we do not offer refunds. 

Original postage as well as Return postage is always deducted from the refund! Under no circumstances will we refund the postage due to it being a service that we have to pay upfront on any other and its non - refundable!

Any orders for fabric can not be cancelled once its ready to dispatch and its non refundable 

Item must be in its original packaging for you to return or else you would not be eligible for a refund

 

HOW TO RETURN

You can return using any courier or postal service e.g Post Office, DPD, Hermes etc. Please ensure sufficient tracking and insurance is provided as we aren’t liable for any loss or damaged items during transit and if you are wanting a collection booked in then the collection fee will be deducted from the refund. 

 

Return Address:

The Dukhan

143 Headfield Road,

Dewsbury,

West Yorkshire,

WF12 9JJ 

 

If you have any questions or are unsure about anything please don’t hesitate to contact us on: 

Refunds will be done through the original payment method 

Please contact us at . If your return is accepted, we shall inform you so you could arrange the item to be delivered back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.